Shipping& returns
- 01
Shipping
We ship within the United States only.
Everything is printed after you order. Printing takes 2–5 business days and delivery another 3–5, so most orders arrive within 5–10 business days. You get a tracking link by email when your order ships.
Shipping is charged at what the carrier costs us for your address. You see it before you pay.
- 02
Returns and refunds
Because each item is printed for your order, we can't take returns or exchanges for a wrong size or a change of mind. Please check the size before you order.
If something arrives damaged, misprinted or different from what you ordered, email support@floot.com within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you.
If your package never arrives, tell us within 30 days of the expected delivery date and we'll reship it or refund you.
Refunds go back to the card you paid with and usually show up within 5–10 business days.
- 03
Changes and cancellations
Orders go to the printer right away. If you need to cancel or fix an address, email support@floot.com as soon as you can. We can change an order only until printing starts.
If a package comes back because the address was wrong, we can send it again for the cost of shipping.
- 04
Sales tax
Sales tax depends on where the order ships. The amount is shown before you pay.
- 05
Your information
We use your name, email and address to deliver your order and to email you about it. Printful prints and ships the order, and Stripe takes the payment. We never see your card number.
See the Floot privacy policy for the rest.
- 06
Contact
The store is run by Floot, Inc. Questions about an order: support@floot.com. Include your order number (it starts with FLT-).